Privacy policy
Mammothic Rentals: Privacy Policy
This policy explains what personal information Mammothic Rentals collects, why, and how we protect it. We follow British Columbia's Personal Information Protection Act (PIPA).
1. Who is responsible
Mammothic Rentals is responsible for the personal information we hold. Our privacy officer answers questions and requests:
Privacy Officer, Mammothic Group Inc. info@mammothicfilms.ca 604-916-2037 300-422 Richards St, Vancouver, BC V6B 2Z4
2. What we collect
Contact details: name, email, phone, company and address.
Booking details: gear, dates, pickup and return records, notes about the rental.
ID check: we look at your government photo ID at pickup and record the type of ID and that it matched. We do not keep a copy.
Insurance: your certificate of insurance, if you give one.
Payments: amounts, dates and method. We do not store full card numbers.
Rental agreement: when you sign online, we record your typed name, the date and time, your IP address and your browser.
Website: cookies that keep you signed in, your cart (stored in your browser), and visit data from analytics and marketing tools (see section 6).
Messages: emails and notes when you contact us.
3. Why we collect it
To take and confirm bookings, check identity, prepare and hand over gear, collect payment, handle damage, loss and late returns, send booking emails, keep tax and business records, improve our website and, if you agree, send news and offers.
We collect only what we need for these purposes.
4. Consent
By booking, you consent to the uses in section 3. Marketing emails are sent only with your consent, and you can unsubscribe at any time.
You can withdraw consent by contacting our privacy officer. If you withdraw consent we need to run a rental, we may not be able to rent to you.
5. Use and sharing
We use your information only for the purposes above. We do not sell it.
We share it only:
With service providers who help us run the business (section 6), under their privacy terms.
With insurers, police or collection agencies if gear is damaged, lost, stolen or unpaid.
When the law requires or allows it.
6. Service providers and storage outside Canada
Our booking system and database are hosted on Google Cloud in the United States. Our email runs on Google Workspace. We use Google Analytics and other website tracking tools to measure website visits.
Information stored outside Canada may be accessed by authorities there under local law.
You can limit analytics by blocking cookies in your browser or using the Google Analytics opt-out add-on.
7. How long we keep it
Booking, invoice and payment records: at least 6 years after the end of the tax year they relate to, as Canada Revenue Agency requires.
Information we used to make a decision about you: at least 1 year after that decision.
Other information: only as long as needed for the purposes above.
When we no longer need it, we delete or destroy it securely.
8. How we protect it
Our website uses HTTPS. Staff need their own password to use our system, and only staff who need information can see it. Our database is backed up daily. Paper records are kept locked.
If a privacy breach could cause you significant harm, we will tell you and take steps to limit the harm.
9. Your rights
You can ask to see the personal information we hold about you, and how it has been used and shared. You can ask us to correct it.
Send your request to our privacy officer. We will reply within 30 business days. We may need to confirm your identity first.
10. Questions and complaints
Contact our privacy officer first. If you are not satisfied, you can contact:
Office of the Information and Privacy Commissioner for British Columbia PO Box 9038 Stn. Prov. Govt. Victoria, BC V8W 9A4 Phone: 250-387-5629 Email: info@oipc.bc.ca
11. Changes
We may update this policy. The date below shows the latest version.
Last updated: October 21, 2026